Shipping policy

Shipping Policy – Prestige Line

At Rihla Veils Prestige Line, we are dedicated to delivering your order with care and efficiency. Please review our shipping guidelines below:

1. Shipping Locations

  • We currently ship to the United States and Canada.

  • At this time, we do not ship to other international destinations.

2. Processing Times

  • Orders are processed within 2–3 business days after payment is confirmed.

  • Processing times may be extended during launches, holidays, or sales events.

3. Shipping Methods & Rates

  • We ship via trusted carriers such as UPS, USPS, and FedEx (U.S.) and Canada Post, DHL, or UPS (Canada).

  • Shipping rates are automatically calculated at checkout based on your location and selected service.

  • Expedited and priority shipping options may be available at an additional cost.

4. Delivery Estimates

  • United States: Standard Shipping (3–7 business days), Expedited (1–3 business days).

  • Canada: Standard Shipping (5–10 business days), Expedited (3–5 business days).

  • Please note: delivery times are estimates and may vary due to customs or carrier delays.

5. Duties & Taxes (Canada Orders)

  • Canadian customers are responsible for any applicable duties, taxes, or customs fees charged upon delivery.

  • We are not able to calculate or prepay these costs.

6. Order Tracking

  • Once your order has shipped, you will receive a tracking number via email.

  • Packages can be tracked directly through the carrier’s website.

7. Responsibility & Liability

  • We are not responsible for carrier delays, weather interruptions, or customs processing times.

  • Once a package is marked as “delivered” by the carrier, we are not liable for lost or stolen packages.

  • Please ensure your shipping address is correct at the time of purchase.

8. Signature Confirmation (Prestige Line Orders)

  • For select high-value Prestige Line items, a signature may be required upon delivery to ensure safe receipt.

9. Questions

For all shipping inquiries, please contact us at:
📧 [Your Email Address]